Privacy notice

1. Who is responsible for your data

100% Vakwerk, located at Van Nijvenheimstraat 50, 5912 BN Venlo, KvK 96823143, is the controller of the data we collect via our website, our chatbot, WhatsApp, email, phone, and in conversations with you.

We are mediator: We bring candidates and clients together. If you work with us, you will be hired by our back-office partner Jigler (part of P-services HR group), Röntgenstraat 2, 3771 RV Barneveld. Jigler prepares your employment contract, pays your salary, issues payslips, provides pension and insurance services and is the processing controller for these processes. Jigler has its own privacy notice. For questions about your salary and personnel data, you can contact Jigler; we are happy to help you reach the right person.

Questions about this statement: [email protected] or +31 77 78 20 200.

2. Who we process data from

• Candidates and applicantsEveryone who responds to a job vacancy, submits an open application, speaks with our chatbot, calls us, or emails us, or is approached by us.
• Planted professionals: candidates who are working with a client through us.
• Contact persons at clients and suppliers: business contact details.
• Website visitorsTechnical data and, with consent, statistical and marketing data.
• References and tipsIf you provide someone as a reference or a colleague tips us, we process the name and contact details of that person.

3. What data we process and for what purpose

Candidates and applicants

Data	Goal	Foundation
Name, phone number, email address, place of residence, language	Contacting you, calling you back, scheduling the intake	Execution of (pre)contractual agreements: you ask us to mediate
CV, work experience, education, certificates (e.g., welding or VCA certificates), driver's license, desired salary, desired hours of work, availability	Evaluating whether and where you fit and presenting your proposals to an employer	Execution of (pre)contractual agreements
Own transport, housing situation (own home or need for housing)	Evaluate travel time and practical feasibility of a placement	Execution of (pre)contractual agreements
Conversation notes, status in our recruitment process, outcome of conversations, references	Guiding you through the process and recording appointments	Legitimate interest: good mediation
Chat conversation with the chatbot, WhatsApp messages, emails	Answer your question and read the conversation back	Legitimate interest / (pre)contractual agreements
Source of your sign-up (website, chatbot, WhatsApp, Meta ad, tip from a colleague) and campaign data	Knowing which recruitment channels work	Legitimate interest: improving our recruitment
Consent to keep your data longer, or to receive job updates	Contacting you later for suitable vacancies	Consent (always revocable)

We ask you No to provide your BSN, copy of your ID, bank account or health information during the application process. These details are only required upon employment and will then be requested and processed directly by Jigler.

We do not process any special personal data (such as health, religion, ethnicity). If you do share such data with us, for example in your CV, we do not use it and delete it wherever possible. Your nationality or the language you speak is not a special data; we use it to speak to you in your own language and to know whether an employer can communicate with you in your own language.

Planted professionals

If you are working with us, in addition to the above data, we also keep the following information: the client you are working for, the duration of your assignment, your contact person and agreements regarding salary, services and renewal. Purpose: guidance during your assignment and managing our relationship with the client. Basis: execution of the mediation agreements and legitimate interest. The personnel and payroll administration is handled by Jigler.

Clients and suppliers

From contact persons, we process name, function, business phone number and email address, and the communication regarding requests, candidates and invoices. Basis: execution of the agreement and legitimate interest in maintaining business relationships.

4. Website, chatbot, WhatsApp and cookies

Chatbot

On our website, we have a dedicated chatbot that answers questions about jobs and work via 100% Vakwerk, and that helps you apply for jobs. The chatbot is based on language technology from Anthropic (Claude), whom we use through a secure connection. Anthropic processes the messages solely to generate a response; it does not use them to train models and acts as a processor under a processor agreement. What you enter in the chat (for example, your name, phone number, experience, and CV) is only forwarded to our team if you agree to it in the chat. We store chat conversations for a maximum of 30 days for quality control and improvement; after that, they are automatically deleted. Do not enter any data you do not want to share with us.

WhatsApp

We use WhatsApp (Meta Platforms Ireland) as a contact channel, because most candidates find that convenient. If you contact us via WhatsApp, Meta processes your phone number and metadata in accordance with WhatsApp’s terms and conditions. If you prefer not to communicate via WhatsApp, please call or email us.

Application and contact forms

Data from our forms is stored in our own candidate system on our WordPress website and by email to our team. CVs are stored in a secure folder that is not publicly accessible.

Cookies and similar techniques

We use functional cookies (always), and after your consent, statistics cookies from Google Analytics and marketing cookies from Meta (Facebook/Instagram pixel) and Microsoft Advertising (Bing), which allow us to measure the reach of our job ads and show targeted ads. Without your consent, we do not place these cookies. You can read about which cookies exactly, for how long they are stored, and how to change your preferences in our cookie policy.

Meta ads and lead forms

If you respond to a job ad on Facebook or Instagram, we will receive the information you fill in on the advertisement form or you send us a WhatsApp message directly. We will treat that information as any other application.

Translated pages

Our website is available in Dutch, Polish, German and English. The language selection is remembered in a functional cookie.

5. With whom we share data

• ClientsWe will only introduce you to an employer after we have discussed it with you. The employer will then receive your (anonymized or full) profile with the data necessary to assess whether you are suitable. Never send your complete CV without asking.
• Jigler (P-services HR group, Barneveld): as soon as you accept a placement, we share the data necessary to arrange your employment contract and salary. Jigler is then responsible for the personnel and payroll administration itself.
• Processors who help us with our services and only work on our instructions: our website host, Google Workspace (email, calendar, documents), Anthropic (chatbot), Meta (WhatsApp), and the providers of our candidate system and our website plugins.
• Public authorities: only if we are legally obliged to do so.

We never sell your data and do not share it with third parties for their own marketing purposes.

6. Transfer outside the EU

Some of our processors (Google, Meta, Microsoft, Anthropic) are based in the United States or process data there. We only work with parties that are affiliated with the EU-US Data Privacy Framework or that adhere to the European Commission’s standard contractual clauses, supplemented by appropriate technical measures. You can request more information about the safeguards used from us.

7. How long we store data

Situation	Storage period
You have applied or contacted, but you have not been hired	Maximum 4 weeks after the conclusion of the contact or the procedure
You consent to remain in our candidate pool	Maximum 1 year after your last contact; after that we ask for permission again or delete your data
You were placed through us	Mediation file up to 2 years after the end of your last placement; the personnel and payroll administration keeps Jigler according to the legal deadlines (including 7 years fiscal retention obligation)
Chat conversations with the chatbot	Maximum 30 days
Contact details of clients and suppliers	Duration of the relationship plus 2 years; invoices 7 years (tax retention obligation)
Statistical and marketing data (cookies)	See cookie policy

At the end of the term, we will delete or anonymize your data, unless a legal obligation requires us to keep them for longer.

8. Security

We secure your data with appropriate technical and organizational measures: encrypted connections (https), two-factor authentication on our accounts, access only for Leon, Dennis, and Kevin, and on a need-basis, secure storage of CVs, processor agreements with our suppliers, and automatic deletion after the retention period. Despite these measures, no processing can be completely risk-free. If you suspect a data breach, please report it immediately via [email protected].

9. Your rights

You have the right to your data visible, Let it correcting or remove, Let the processing take place limit, objection to object to processing based on legitimate interest, to receive your data in a commonly used format (transmissibility) and a given revoke permission. Withdrawal of consent has no effect on what has already been processed.

Send your request to [email protected] Please contact us via app. We will respond within a month. To ensure that we are speaking with the right person, we may ask you to confirm your identity; we never ask for a copy of your ID for this purpose.

If you are not satisfied with the way we handle your data, we would like to hear from you first. You can also file a complaint with the Authority for Personal Data.

10. No automated decisions

Whether you are introduced to an employer is always up to Leon, Dennis or Kevin, after a personal meeting. Our chatbot and candidate system support us in this, but do not make decisions about you without human assessment. We do not engage in profiling with legal consequences.

11. Minors

Our service is aimed at people aged 18 and over. If you are younger than 16 and have still provided data, please let us know; we will remove it.

12. Changes and contact

We will update this statement if our practices or the law change. The current version is always available on this page, with a date and version number. In case of significant changes, we will inform candidates with whom we are currently in contact.